Privacy policy

Last updated: May 27, 2026

URBANCOMMERCE LTD (trading as Heal50) operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding personal data.

Personal Information We Collect

We may collect the following personal information:

  • Name, billing address, shipping address
  • Email address and phone number
  • Payment information (processed securely via payment providers)
  • Account information (if you create an account)
  • Order and transaction details
  • Communication data (messages, support inquiries)
  • Device and usage data (IP address, browser, cookies)

How We Collect Information

We collect information:

  • Directly from you (orders, forms, contact requests)
  • Automatically (cookies, website usage)
  • From service providers (payments, shipping, analytics)

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Manage accounts and transactions
  • Improve our website and services
  • Send marketing communications (you can opt out anytime)
  • Prevent fraud and ensure security
  • Comply with legal obligations

Sharing Your Information

We may share your information with:

  • Shopify (store infrastructure)
  • Payment providers
  • Shipping carriers
  • Marketing and analytics partners

All third parties handle your data in accordance with applicable laws.

Shopify

Our store is hosted by Shopify, which processes your data to provide and improve services. You can learn more here: https://www.shopify.com/legal/privacy

Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct your data
  • Request deletion
  • Restrict or object to processing
  • Request data transfer

To exercise your rights, contact us at: 📧 info@heal50.com

Data Security

We take reasonable measures to protect your personal data. However, no system is completely secure.

Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

Children's Data

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.

International Transfers

Your data may be processed outside your country. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.

Contact

For questions about this Privacy Policy or your data:

URBANCOMMERCE LTD (trading as Heal50) 128 City Road, London, EC1V 2NX, United Kingdom 📧 Email: info@heal50.com