Refund policy

Refund Policy

We offer a 60-day money-back guarantee, so you can shop with complete confidence.

You have 60 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition as received
• The item must be in its original packaging
• Proof of purchase (receipt or order number) is required

For hygiene reasons, used personal care products cannot be returned.

How to Start a Return

To initiate a return, please contact us at: 📧 info@heal50.com

If your return is approved:

• We will provide return instructions
• A return shipping label may be provided depending on the case

Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos and we will resolve the issue promptly with a replacement or refund.

Non-Returnable Items

The following cannot be returned:

• Used personal care products
• Custom or personalized items
• Sale items
• Gift cards

Exchanges

To exchange an item, please return the original product and place a new order once your return is approved.

European Union – 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason. Items must be unused, in original condition, and include proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, refunds are issued to your original payment method within up to 10 business days. Please note your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at: 📧 info@heal50.com