Shipping policy

Shipping Policy

We ship worldwide.

Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays). Once processed, your order will be handed over to our shipping partners. During peak periods (such as holidays or promotions), processing times may be slightly extended.

Shipping Times & Delivery Estimates

Estimated delivery times:

  • United States & Canada: 7–20 business days
  • Europe: 7–20 business days
  • Australia & Asia: 7–18 business days
  • Rest of the World: 10–25 business days

Please note: Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location unless stated otherwise. We may offer free shipping promotions, which will be clearly indicated on the website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow 2–5 days for tracking updates to appear.

Multiple Shipments

Orders may be shipped in separate packages depending on product availability and supplier locations. Items may arrive at different times.

Customs, Duties & Taxes

For international orders:

  • Customs duties and import taxes may apply
  • These fees are determined by your local customs authority
  • These charges are the responsibility of the customer

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses. If you notice an error, contact us immediately at: 📧 info@heal50.com

Additional shipping fees may apply for resending orders.

Delays or Lost Packages

Delays may occur due to factors beyond our control, including customs processing, carrier delays, and weather or global events. If your order is significantly delayed, please contact us and we will assist you.

Delivered but Not Received

If your tracking shows "delivered" but you have not received your package, please check with neighbors or your local delivery service and contact the carrier directly. We are not responsible for packages marked as delivered by the carrier.

Contact Us

For any questions regarding your order:

URBANCOMMERCE LTD (trading as Heal50) 📧 Email: info@heal50.com

Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page.